1) What is the location and hours of operations for your services ?
We offer in-home tutoring services for our clients, but are also able to accommodate a public place close to your home if you prefer to choose so ( for example, a community library)
Our admin hours are Mon- Fri from 9.00 a.m. to 5.00 p.m., however are tutors are able to tutor 7 days a week, including weekends from 8.00 a.m. to 10.00 p.m.
2) Will I get locked into a contract ?
Our registration is ongoing, however, our tutoring terms are as follows:
Secondary Grades: ( 9 – 12)
September – January
February – June
July and/or August
Elementary Grades ( K -8)
September – June
July and/or August
We are on occasion able to provide as-needed services, however, this is at the discretion of The Tutoring Expert.
3) How do you determine the number of tutoring sessions?
We do not offer generic tutoring packages, because it does not always address the students individual needs. Each student will be at a different level academically, requiring a personalized approach. With this in mind, after the first initial session with your designated tutor, where the student has been formally assessed, we can recommend a customized schedule that will support your child in meeting or exceeding their goals.
4) What is your session cancellation policy?
Our tutor’s time is every bit as precious as our student’s. It is therefore mandated that in case of cancellations, our tutors be granted a 24 – hour cancellation notice.
5) What areas do you tutor in ?
Our service extends throughout the GTA, including but not limited to: Hamilton, Ancaster, Dundas, Waterdown, Stoney Creek, St. Catherines, Stoney Creek, Georgetown, Milton, Acton, Brantford, Burlington, Oakville, Mississauga, Brampton, Caledon, Etobicoke, Scarborough, Toronto, Richmond hill, Maple, Vaughan, Thornhill, Woodbridge, Kleinburg, King City, Aurora, Newmarket, Markham, Pickering, Ajax, London, Barrie, Cambridge.
Please call our office if you require information on an area not listed above.
6) What subjects do you provide tutoring for?
We have tutors for all Elementary and High School subjects ( Math, Science, English, French) as well as University courses.
7) What other services do you offer?
We offer other educational and academic services, such as Career counseling, University preparation and planning, course selection etc. We provide training for larger groups in a more professional environment for both children and adults.
8) How do I make payments?
We accept all major credit cards. Please call our office to make a payment.
9) Can I pay the tutor directly?
Our tutors cannot accept payments directly. Please call our office to make payments.
10) What is your policy if I cannot commit till the end of a specific term?
Part of our dedication towards your family is to ensure you have a committed professional assigned for your child till the end of their school term. If for any reason you withdraw from our services prior to term end, a processing fee of $85 will be charged to close out the account and re-assign the tutor with another family.
11) Who are your tutors?
We are extremely proud to be working with the Best Tutors and teachers in the industry. While the majority of our staff are certified teachers, we do liaison with educational professionals who love to teach.
A Tutoring Expert tutor is truly the “cream of the crop”
12) What happens if the tutor is not a good match for my child?
We firmly believe in the Tutor-Student compatibility and guarantee the match process. A bit fair of effort and time is spent in ensuring the best tutor is matched with your child the first time around. However, should the rapport be missing, please feel free to contact our office and we would be happy to match you with a different tutor.
13) Will I be charged if I have to cancel a session?.
If a session is cancelled with 24 hours notification or for emergency reasons, you can reschedule the missed session with your tutor anytime during the active term.